Terms of Use
Terms of Use
Effective date: 11 August 2026 Version: 2026-08-11-v1
These Terms govern access to and use of Mek Mi Help.
1. Acceptance of Terms
By creating an account or using Mek Mi Help, you agree to these Terms and acknowledge the Privacy Notice and Safety & Trust information. If you do not agree, do not use the platform.
2. Platform eligibility and account security
You must provide accurate registration information, use the platform lawfully, protect your credentials and promptly report suspected unauthorised account use. You are responsible for activity through your account except to the extent applicable law provides otherwise.
3. Marketplace role
Mek Mi Help provides tools for discovering services, requesting bookings, communicating and retaining service records. It does not itself perform the listed services unless expressly stated.
4. Independent providers
Providers ordinarily operate independently and are not employees, agents or representatives of Mek Mi Help. Category approval permits eligible marketplace participation; it is not an unconditional certification or guarantee.
5. Customer-provider relationship
The customer and provider are responsible for agreeing the service scope, access, timing, price, materials and other job terms. Their service arrangement is directly between them, subject to applicable law and these Terms.
6. Provider representations and approval
Providers must truthfully describe their identity, experience, references, capability, service area, availability and services. Applications are reviewed by category and may be approved, rejected, suspended or reinstated. Review does not guarantee future conduct or service quality.
7. Customer responsibilities
Customers must provide accurate service and access information, communicate material risks, treat providers lawfully and respectfully, and meet agreed payment responsibilities.
8. Home and premises access
Customers decide whether and how to admit a provider. Both parties must agree reasonable access arrangements and respect occupants, neighbours, boundaries, property rules and privacy.
9. Personal safety and misconduct
Threats, harassment, assault and other unlawful conduct are prohibited. Platform review cannot guarantee personal safety or crime-free conduct. Contact appropriate authorities for immediate danger or suspected crime.
10. Theft, dishonesty and property loss
Users must not steal, deceive or misuse another person's property. Mek Mi Help does not guarantee against theft, dishonesty or loss and may preserve relevant platform records or restrict accounts when concerns are reported.
11. Property damage
Customers and providers should document relevant pre-existing conditions and promptly communicate damage concerns. Responsibility is determined by the parties and applicable law; platform approval is not a guarantee against damage.
12. Workmanship, advice, estimates and materials
Providers are responsible for working within their represented capability and for their advice, methods and materials. Estimates may change where scope or conditions change, but changes should be communicated and agreed.
13. Pricing and quotations
Listings may show fixed prices, ranges, starting prices, rates or that a quotation is required. Displayed information must not be treated as a final price where scope, inspection, materials or conditions may change it.
14. Payments
The current pilot uses offline payment arrangements. Customers and providers arrange payment, and authorised platform users may record payment information for operational history. Mek Mi Help does not currently offer a live customer payment gateway.
15. Reviews and user content
Reviews must reflect genuine completed-booking experience. Users must have the right to provide photographs, messages and other content and must not submit unlawful, misleading, abusive or privacy-invasive material.
16. Complaints and investigations
Users should report concerns and cooperate with reasonable review. Mek Mi Help may consider platform records and request information but does not promise an emergency response, refund or particular finding.
17. Restriction, suspension and removal
Mek Mi Help may restrict discovery, suspend category eligibility, remove content or limit accounts where reasonably necessary for safety, integrity, legal, operational or policy reasons.
18. Prohibited conduct
Users must not commit unlawful acts, threaten or harass others, misrepresent services, interfere with platform security, misuse personal information, manipulate reviews or use the platform to facilitate prohibited activity.
19. Privacy
Personal information is handled as described in the Privacy Notice. Users must not collect, disclose or misuse another person's information without lawful authority.
20. Intellectual property
Mek Mi Help names, branding, page design and platform materials are protected to the extent provided by law. Users retain rights in their content while granting the permissions reasonably necessary to operate and display it.
21. Third-party services and links
Maps, communications infrastructure and other third-party services may have separate terms and availability. Mek Mi Help is not responsible for third-party systems beyond obligations imposed by applicable law.
22. Disclaimers
To the fullest extent permitted by applicable law, the platform is provided on an as-available basis. Mek Mi Help does not guarantee uninterrupted operation, provider honesty, personal safety, property security, workmanship, or suitability for every need.
23. Limitation of liability
To the fullest extent permitted by applicable law, Mek Mi Help's liability is limited to losses that cannot reasonably be excluded under applicable law and that are directly attributable to its own legally actionable conduct. Nothing in these Terms excludes or limits any right, remedy, duty or liability that cannot lawfully be excluded or limited.
24. Narrow indemnity
To the extent permitted by law, a user is responsible for reasonable third-party claims and costs caused by that user's unlawful conduct, material breach of these Terms, or content supplied without the necessary rights. This does not apply to the extent a claim was caused by Mek Mi Help's own conduct.
25. Termination
You may stop using the platform. Mek Mi Help may suspend or terminate access consistently with these Terms, operational requirements and applicable law. Required booking, financial, security and audit records may be retained lawfully after access ends.
26. Changes to Terms
These Terms may change as the service develops. A new version and effective date will be published, and renewed acceptance may be requested where appropriate.
27. Electronic communications
You agree that notices, records and acceptance may be provided electronically through the platform or your registered contact details, subject to applicable law.
28. Severability and no waiver
If a provision is unenforceable, the remaining provisions continue to the extent legally possible. A delay in enforcing a right is not necessarily a waiver.
29. Governing law
These Terms are governed by the laws of Jamaica. Subject to applicable consumer rights and dispute processes, disputes are submitted to the competent courts of Jamaica.
30. Contact
Questions about these Terms or platform concerns may be raised through the Report a Concern page.