Trust and accountability
Mek Mi Help Provider Standards
These minimum standards apply to providers using Mek Mi Help. They support reliable service, respectful conduct, care of customers' property, and accountable resolution when something goes wrong.
Reliability and communication
- Keep agreed appointments and arrive at the agreed time.
- Tell the customer promptly if you will be delayed or cannot attend.
- Communicate respectfully and keep important job information on the platform where practical.
Professional conduct
- Dress appropriately for the work and behave professionally at the customer's property.
- Do not use excessive profanity, play disruptive or loud music, or bring an unauthorised worker or visitor where customer approval is reasonably required.
- Do not consume alcohol, work while impaired, use illegal drugs while performing a job, or smoke on the premises unless the customer expressly permits it.
- Treat customers, families, children, vulnerable persons, neighbours, and other workers with respect.
Care, honesty, and accountability
- Take reasonable care of the customer's property and follow appropriate safety practices.
- Deal honestly, price work fairly and consistently, and explain material changes before proceeding.
- Disclose damage, mistakes, delays, or other material problems promptly and take responsibility for putting legitimate issues right.
- Cooperate with legitimate customer complaints and Mek Mi Help administrative reviews.
- Theft, harassment, intimidation, deliberately deceptive conduct, and concealment of damage are prohibited.
Provider acknowledgement
Acceptance records the version agreed to and the date of acceptance. Approval remains a separate category-specific administrative decision.
Applicants acknowledge these standards as part of the provider application. Existing providers can sign in to review and accept the current version.