Mek Mi Help Provider Standards

Reliability and communication

• Keep agreed appointments and arrive at the agreed time.
• Tell the customer promptly if you will be delayed or cannot attend.
• Communicate respectfully and keep important job information on the platform where practical.

Professional conduct

• Dress appropriately for the work and behave professionally at the customer's property.
• Do not use excessive profanity, play disruptive or loud music, or bring an unauthorised worker or visitor where customer approval is reasonably required.
• Do not consume alcohol, work while impaired, use illegal drugs while performing a job, or smoke on the premises unless the customer expressly permits it.
• Treat customers, families, children, vulnerable persons, neighbours, and other workers with respect.

Care, honesty, and accountability

• Take reasonable care of the customer's property and follow appropriate safety practices.
• Deal honestly, price work fairly and consistently, and explain material changes before proceeding.
• Disclose damage, mistakes, delays, or other material problems promptly and take responsibility for putting legitimate issues right.
• Cooperate with legitimate customer complaints and Mek Mi Help administrative reviews.
• Maintain any licence, registration, permit or other credential required for the services you offer, and tell Mek Mi Help if a material credential expires, is suspended or changes.
• Theft, harassment, intimidation, deliberately deceptive conduct, and concealment of damage are prohibited.

Safeguarded tutoring

• Personally deliver every safeguarded tutoring session; substitutes, assistants, employees and subcontractors must not participate as the tutor.
• Keep persistent coordination with the guardian. Do not require a child's private contact details or an independent off-platform contact channel.
• For in-person tutoring, a responsible adult must remain on the premises, though not necessarily in the tutoring room.
• Do not transport the child, provide pickup or drop-off, treat tutoring as childcare or overnight care, or record a minor tutoring session.
• Report safety concerns through Mek Mi Help and follow applicable official child-protection reporting duties; an internal concern does not replace an official report.