Booking arrangements
Cancellation, Rescheduling & No-Shows
Effective date: 29 September 2026 Version: 2026-09-29-v1
Cancelling a booking
Customers and providers should cancel through the applicable Mek Mi Help workflow as soon as reasonably possible and communicate any information the other party reasonably needs.
Rescheduling
Use the existing platform rescheduling functionality where it is available. Both parties should understand and agree the revised appointment arrangement.
Late cancellations
Repeated avoidable late cancellations may result in marketplace review. Mek Mi Help does not impose a standard monetary late-cancellation fee under this policy.
No-shows
A no-show occurs where a party fails to attend or make themselves reasonably available for an agreed appointment and has not provided reasonable notice or communication. Repeated no-shows may result in marketplace review.
Weather, emergencies and circumstances outside reasonable control
Severe weather, emergencies, illness, access problems and other circumstances outside a party's reasonable control should be considered fairly. The affected party should communicate as soon as reasonably possible.
Deposits and payments
Mek Mi Help does not currently offer a live customer payment gateway. Customers and providers currently arrange payment using the available offline process. Any future deposit or cancellation condition must be disclosed through the applicable booking or payment process before the customer agrees to it. This policy does not create an automatic refund entitlement.
Disagreements
Mek Mi Help may review relevant platform records and request further information. That review does not automatically determine legal liability or promise a refund, compensation or particular outcome. Use Report a Concern where assistance is needed.