Safety & Trust
Making more informed service arrangements
Effective date: 16 September 2026 Version: 2026-09-16-v2
Mek Mi Help combines provider standards, category approval, completed-booking feedback, private reporting and ongoing administrative review. These measures provide useful information and accountability, but they cannot remove every risk involved in engaging a service provider.
Provider Standards and approval
Providers are expected to follow Mek Mi Help's Provider Standards, including reliability, professional conduct, respectful communication, care of customer property, honest dealing and responsibility when something goes wrong.
New provider applications must acknowledge the current Provider Standards before approval. Applications are reviewed by service category, and some categories may have additional requirements.
Acknowledgement and approval permit marketplace participation. They do not prove future behaviour or guarantee the quality or outcome of a job.
Completed-booking reviews
Customer reviews are tied to completed bookings. Historical reviews continue to contribute to a provider's overall rating. New structured reviews may separately cover quality, punctuality, professionalism and conduct, communication, care of property, value and fairness, and whether the customer would hire the provider again.
Private reports for serious concerns
If something serious goes wrong, a customer can submit a private report from the related booking for Mek Mi Help to review. Reports and allegations are not published on provider profiles. Submission does not establish wrongdoing or automatically suspend a provider.
Ongoing administrative monitoring
Administrators can review provider approval and category standing, Provider Standards acknowledgement, completed-job feedback, relevant category requirements and private incident records where available. Any restriction or suspension remains an administrative decision based on the available information.
Request Quotes privacy
Quote requests are shared only with providers eligible for the selected category and supported service area. Provider quotations are private, and providers do not see competing quotes.
Candidate providers see the request details, parish and community needed to decide whether to quote. The customer's exact service address is withheld until the customer selects a provider and the request becomes a booking.
What provider review does not guarantee
Review or approval does not guarantee honesty, crime-free conduct, personal safety, property security, workmanship quality or suitability for every customer or property. It does not guarantee the absence of theft, assault, harassment, property damage, negligence or other misconduct.
Customer precautions
- Review provider, service and completed-booking feedback before making arrangements.
- Agree the scope, price or quotation, timing and property-access arrangements.
- Keep valuables and sensitive documents secure.
- Exercise appropriate care where children or vulnerable people are present.
- Keep important booking and communication information on the platform.
- Do not share passwords or unnecessary sensitive information.
- Report concerns promptly.
For immediate danger or suspected criminal conduct, contact the appropriate police or emergency authorities.
Provider responsibilities
- Provide truthful, current information.
- Work within the capability and experience represented.
- Act lawfully and professionally.
- Respect people, property and privacy.
- Communicate changes to scope, timing or price.
- Do not engage in harassment, threats or unlawful conduct.
- Cooperate with legitimate concern reviews.
Reporting concerns
Use the Report a Concern information for general support. Where private booking-linked incident reporting is available, customers can also open the relevant booking and choose Report a Serious Concern. Reporting to Mek Mi Help does not replace contacting police or emergency authorities where appropriate.