Support
Report a Concern
Tell Mek Mi Help about a concern involving a service arrangement, marketplace participant or use of the platform.
Concerns we want reported
This includes poor workmanship, misleading information, property damage, suspected theft or dishonesty, threatening or harassing conduct, serious safety concerns, payment concerns, inappropriate customer or provider conduct, misuse of personal information and other marketplace misconduct.
Safety concerns linked to a booking
Signed-in guardians and providers can report a safety concern from the relevant booking. Mek Mi Help reviews reports, but a report does not by itself establish wrongdoing or automatically cause a restriction. Where appropriate, an authorised administrator may impose an existing marketplace restriction, which can be appealed under the existing process. Share only information needed for the concern and avoid unnecessary sensitive information.
Official child-protection reporting
Mek Mi Help's concern process is separate from official child-protection reporting. Where you have information causing you to suspect that a child may be in need of care and protection, Jamaica's reporting requirements may require a report to the National Children's Registry. Call 211, WhatsApp (876) 878-2882, email report@childprotection.gov.jm, or verify current details on the official NCR page. Mek Mi Help does not determine whether abuse occurred or automatically submit that report for you.
Submit and track a private concern
Signed-in customers and providers can submit a general concern or open a relevant booking to submit a booking-linked concern. Cases are not published on profiles.
General contact
For general platform concerns, contact us at support@mekmihelp.com.
If your concern relates to a booking and the booking-linked reporting option is available, use that private workflow and retain the relevant booking reference and platform records.
Urgent or criminal matters
Mek Mi Help is not an emergency service. For immediate danger or suspected criminal conduct, contact the appropriate police or emergency authorities.
What happens next
Mek Mi Help may preserve relevant platform information, request further details and review relevant records. Reporting does not promise an emergency response, refund, compensation or particular finding.