Support
Report a Concern
Tell Mek Mi Help about concerns involving a service arrangement or platform participant during the friends-and-family test.
Concerns we want reported
This includes poor workmanship, misleading information, property damage, suspected theft or dishonesty, threatening or harassing conduct, assault or another serious safety incident, payment concerns, and other provider or customer misconduct.
How to contact us
Use the support contact details supplied by the friends-and-family test coordinator. Include the relevant booking reference and the minimum information needed to explain the concern.
Urgent or criminal matters
Mek Mi Help is not an emergency service.
For immediate danger or suspected criminal conduct, contact the appropriate police or emergency authorities. Contacting Mek Mi Help does not replace reporting criminal conduct to the authorities.
What happens next
Mek Mi Help may acknowledge the concern, preserve relevant platform information and request further details. Reporting does not promise an emergency response, refund or finding of wrongdoing.