Help & FAQs

Users creating accounts must be at least 18 years old and legally capable of entering the relevant arrangement. A responsible adult must handle an account and booking arranged for a minor.

Mek Mi Help is a Jamaican services marketplace that helps customers discover local services, compare available providers, request quotes, manage service arrangements and build a transaction history through the platform.

Mek Mi Help is initially focused on Kingston, St. Andrew and St. Catherine. Service availability depends on the category and the providers currently serving your area.

Browse the service catalogue, select the service or category you need, review available provider information where listed, or request private quotes from eligible providers.

Where Request Quotes is available, you can describe the work you need and allow eligible providers to respond. You can then consider the available options before deciding how to proceed.

Providers set their own prices and quotations. Mek Mi Help may display reference amounts or market information to help customers make more informed decisions, but those references are not provider quotations or guaranteed prices.

No. Industry Guide amounts shown on Mek Mi Help are labour-only reference amounts where applicable. They are not provider quotations. Actual provider prices may vary based on scope, materials, transport, site conditions and other job-specific factors.

Mek Mi Help does not add a separate marketplace fee to the customer’s agreed service price at launch. You agree the price. That’s what you pay.

The provider should clearly communicate any material change in scope or price before additional work is carried out. Customers should make sure they understand and agree to significant changes before proceeding.

Mek Mi Help does not currently offer a live customer payment gateway. Customers and providers currently arrange payment using the available offline process, and authorised platform users may record payment information for operational history.

Give reasonable notice, communicate with the other party and use the applicable Mek Mi Help workflow where available.

Mek Mi Help connects reviews to completed jobs so customers can consider feedback arising from actual platform activity.

No. Mek Mi Help provides marketplace information, provider application and category-review processes, transaction records and accountability tools, but approval or listing does not guarantee personal safety, workmanship, honesty, suitability or future conduct.

Use Mek Mi Help’s reporting process for platform or service concerns. If there is immediate danger or suspected criminal conduct, contact the appropriate emergency or law-enforcement service. Mek Mi Help is not an emergency service.

Individuals and businesses offering services supported by Mek Mi Help may apply. Applications are reviewed according to the service categories selected, and applicants must provide truthful and current information about their services, experience and other requested details.

There is no Mek Mi Help fee to create a provider account or submit a provider application.

There is no Mek Mi Help listing fee for approved services at launch.

There is no monthly Mek Mi Help provider subscription fee at launch.

The standard Mek Mi Help marketplace fee is 15% of a qualifying completed paid job. Eligible Founding Providers receive a reduced 10% introductory marketplace fee.

Yes. Providers set their own prices and quotations. When deciding what to charge, providers should account for their own costs, the scope of the work and the applicable Mek Mi Help marketplace fee.

The Founding Provider Programme rewards eligible providers who join Mek Mi Help during the launch period. Founding Providers receive a reduced 10% marketplace fee on their first 10 qualifying completed paid jobs.

The programme is available to eligible providers approved during the launch period. Enrolment closes when the first 100 eligible providers have been approved or 90 days after the programme officially launches, whichever occurs first.

The reduced 10% marketplace fee applies to your first 10 qualifying completed paid jobs, provided those jobs are completed within six months of your provider approval. After the introductory benefit ends, the standard 15% marketplace fee applies.

No. The introductory fee benefit ends, but your Founding Provider designation may remain as recognition that you joined during Mek Mi Help’s launch period.

Visit Fees & Payouts for worked examples showing the standard and Founding Provider marketplace fees.

The marketplace fee applies to qualifying completed paid jobs. There is no marketplace commission merely for creating an account or listing approved services.

Providers may apply for more than one supported service category. Approval is considered by category, so being approved in one category does not automatically mean approval in another.

Mek Mi Help reviews provider applications by category. Approval means the provider met the marketplace requirements applied to that category at the time of review. It is not a guarantee of future conduct, workmanship or suitability.

No. Mek Mi Help only describes a particular background, licence, permit or identity check when that specific check has actually been completed and can be supported.

Users must not deliberately move a job resulting from a Mek Mi Help introduction outside an applicable workflow solely to avoid an applicable marketplace fee or rule. This does not mean that every future relationship between the parties belongs to Mek Mi Help.

Approved providers may become discoverable through relevant services and may receive applicable booking or quote opportunities according to the platform’s current workflows and eligibility rules.

No. Joining Mek Mi Help does not guarantee jobs, enquiries, bookings, earnings or a particular level of customer demand.

Mek Mi Help may review complaints and relevant platform activity and may take action in accordance with its Terms and Safety & Trust policies. Providers are expected to cooperate with legitimate complaint review.