Privacy Notice

1. Who operates Mek Mi Help

Mek Mi Help is operated by Doxaergon Technologies Limited, a company incorporated in Jamaica.

2. Information we collect

Depending on how you use the service, we may collect account and contact details; provider application, profile, experience and reference information; service listings and service areas; Requests for Quotes and private quotations; booking, scheduling and service-location information; messages and attachments; payment and transaction records; reviews; concern and incident reports; and administrative, audit, technical and security records produced through platform use.

3. Why we use information

We use information to create and secure accounts, operate the marketplace, match customers and providers, review provider and category eligibility, manage quotations, bookings and schedules, support communications, administer financial records where applicable, publish genuine completed-booking reviews, prevent and investigate fraud, abuse and safety concerns, respond to complaints, meet legal, accounting or regulatory obligations, and improve the service.

4. Public and private information

Approved provider profiles may display a provider's name or business name, biography, service areas, photographs, approved categories, listings and completed-job feedback. Provider application answers, references and administrative review material are not public.

Booking messages, exact service addresses, private attachments, payment and transaction records and incident reports are restricted to authorised users and administrators according to the relevant workflow. Internal administrative notes are not displayed publicly.

5. Sharing

Information may be shared with the relevant customer or provider where needed for a quotation, booking or service arrangement. We may also use hosting, cloud, database, email, communications, maps or location providers, and a payment processor if applicable. Information may be shared with professional advisers or authorities where reasonably necessary and lawfully required.

6. Exact service addresses and Requests for Quotes

Candidate providers may receive the parish, community and job information reasonably necessary to consider a quote. The exact service address is not intended to be disclosed to candidate providers before a provider is selected for the resulting booking. Once selected, the provider may receive the address needed to perform the service.

7. International and cloud processing

Technology service providers may process or store information outside Jamaica. The location and protections involved depend on the services used. We assess these arrangements in light of the information processed and applicable requirements, without suggesting that every provider or location is subject to the same rules.

8. Retention

We retain information for as long as reasonably needed for the purpose for which it was collected and for legitimate operational, safety, security, accounting, legal and audit requirements. The period depends on the type of record, whether a booking, payment, complaint or investigation remains open, and whether the record must remain available to protect users or the integrity of the marketplace.

No automatic schedule irreversibly deletes all account information. Account deletion requests are reviewed, and unresolved booking, financial, safety, audit or legal dependencies may require records to be retained. Backups may expire through the applicable backup-rotation process rather than immediate removal.

9. Your requests

You may ask about personal information associated with your account, request correction of inaccurate account or profile information, raise a privacy concern, or request account deletion or anonymisation where the platform makes that process available. A request may require identity confirmation and may be limited where records must be retained for legitimate legal, financial, safety, security or audit reasons.

10. Account deletion and anonymisation

Deletion requests are reviewed rather than processed automatically. If a request is eligible, identifying account details may be replaced with opaque values, login is disabled, public provider visibility is removed, and eligible provider images and notifications may be deleted. Booking, payment, refund, commission, payout, incident and audit records may need to remain intact.

11. Security

We use reasonable technical and organisational measures intended to protect personal information and limit access according to account roles and marketplace workflows. No online service can guarantee absolute security. Report suspected unauthorised account use or information misuse promptly.

12. Contact

For privacy questions or concerns, email privacy@mekmihelp.com.